Contact American Online Casinos

Have a question about how we review casinos, a concern about one of our rankings, or something you'd like us to look into? This page explains how to reach us and what to expect when you do. We're an independent comparison site — not a casino — and we take reader feedback seriously.

Before getting in touch, it's worth checking whether your question is already answered elsewhere on the site. Our About Us page covers how we assess and rank casinos, and our Responsible Gambling page has resources and support contacts if you or someone you know is experiencing difficulties with gambling.

What You Can Contact Us About

We welcome messages on a range of topics. Here are the most common reasons readers reach out:

Review accuracy — If you believe information on a casino listing is out of date or incorrect, let us know. We fact-check our content regularly, but the online casino landscape changes fast.
Site suggestions — If there's a licensed US casino you think deserves a look, or a topic you'd like covered in more depth, we're open to suggestions.
Responsible gambling concerns — If you're worried about your own gambling or that of someone close to you, our responsible gambling section lists organisations that can help. You're also welcome to contact us directly and we'll point you to the right resource.
Editorial or partnership enquiries — If you represent a licensed casino operator and want to discuss how your site is listed, or if you have a media or editorial question, this is the right channel.
Technical issues — If a link is broken, a page isn't loading correctly or something looks wrong on a mobile device, please let us know.

What We Can't Help With

We are a review and comparison site, not a casino operator. That means we have no access to player accounts, cannot process withdrawals, cannot reverse a transaction and have no authority over any casino's decisions. If you have a dispute with a casino, you'll need to contact that operator directly — and if you're unable to reach a resolution, your state's gambling regulator is the appropriate escalation point.

We also can't offer gambling advice, predict outcomes or recommend bet sizes. Games of chance carry a built-in house edge, and no strategy changes that over the long run.

How We Handle Your Message

We aim to respond to all genuine enquiries within a reasonable timeframe. Messages about factual errors or responsible gambling concerns are prioritised. We don't share your contact details with third parties, and we won't use your message to send you unsolicited marketing.

If your question is about a specific casino's terms, withdrawal process or bonus conditions, the most efficient route is usually to contact that casino's support team directly — they have access to your account information and can act on your behalf in ways we cannot.

A Note on Our Editorial Independence

American Online Casinos earns revenue through affiliate relationships. When you follow a link to a casino and create an account, we may receive a commission. This does not influence how we rank or write about any operator. Casinos cannot pay for higher ratings or more favourable coverage, and we will always note limitations alongside any recommendation.

Our rankings reflect editorial judgement based on factors including licensing status, payout reliability, bonus terms, payment options and user experience — not the size of any commercial arrangement. You can read more about our methodology on the About Us page.

Gambling in the US: A Quick Reminder on Eligibility

Online casino gambling in the United States is regulated at the state level. Legal real-money play is only available in states where it has been explicitly authorised, and players are generally required to be physically located within that state when placing bets — not just residents of it. The minimum legal age for casino gambling is 21 in most US jurisdictions.

If you're unsure whether online casino play is legal where you are, check with your state's gaming control board before depositing. Our reviews only cover casinos that operate under valid licences, but it remains your responsibility to confirm your eligibility under local law.

Responsible Gambling Resources

If gambling has stopped being enjoyable, or if it's starting to affect your finances, relationships or mental health, please seek help. You don't need to be in crisis to reach out — early support is more effective and more widely available than many people realise.

National Council on Problem Gambling (NCPG): Call or text the helpline on 1-800-522-4700, available 24/7.
Gamblers Anonymous: Peer support meetings available across the US and online at gamblersanonymous.org.
State self-exclusion programmes: Most states with regulated online gambling offer a voluntary self-exclusion scheme. Enrolling prevents you from accessing licensed casino sites in that state for a set period.
Deposit and time limits: Reputable casino sites allow you to set limits on how much you deposit and how long you play in a session. Use these tools before you need them.

Our Responsible Gambling page covers these topics in more detail and includes links to state-specific programmes.

Whether you have a quick question or a more detailed concern, use the contact form on this page and we'll get back to you as soon as we can. We read every message.